At SUPERBUY ONLINE STORES LIMITED, we want you to love your purchase. If you’re not satisfied, we’re here to help.
1. Return Eligibility
Returns are accepted within 14 days of delivery for:
Unused and unopened items in original packaging
Damaged or defective products
Items must be in resalable condition with all accessories included.
2. Non-Returnable Items
Used or altered items
Items without original packaging
Gift cards or downloadable software
3. How to Return
Email us at [email protected] with:
Order number
Reason for return
Photos (if applicable)
We’ll provide return instructions and the return address. Customers are responsible for return shipping costs unless the product is faulty or incorrect.
4. Refunds
Once your return is received and inspected:
Approved refunds will be issued to your original payment method
Refunds may take 5–10 business days to appear
5. Exchanges
If your item is defective or damaged, we’ll send a replacement at no extra charge.